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 -- Bouncing Bear Botanicals --

Frequently Asked Question


Do you ship discreetly?
We ship in plain, unmarked boxes with just a return address.

Can you e-mail me when you receive my payment in the mail?
Yes. We ship the same day the payment arrives. Our shipping software will automatically send you an email with shipping information and tracking information.

When do you ship the orders?
Most orders are shipped within one business day. Orders placed before 12:00 PM, Central Time, are generally shipped the same day, so most orders are delivered within 3-5 business days for standard shipping within the U.S. Live Plants (which we guarantee live, healthy delivery for) ship out on Monday's and Tuesday's only.  

Will I have to sign for my package.
As long as they have a safe place to leave the package, they shouldn't require a signature on all normal orders.

What shows up on my credit card statement?
BB Botanicals - Lawrence Kansas

Do you ship to PO Boxes?

I'm not getting the automated emails you send. Why?
If you're not getting the automated e-mails, you will need to edit your e-mail settings.  For AOL:
To check the Mail Controls:
1. Go to AOL Keyword: Mail and Spam Controls.
2. Click the Controls For: drop-down menu to open it, choose the screen name that you wish to adjust from the list, then click it. For screen names on a General Access category, you can only adjust the Mail Controls for that name itself.
3. Next to Sender Filter, click the Edit link.
4. Click Allow Mail From Sender.
5. add info @
6. Click the Save button.
7. Request your password again and it should go through fine.

Or you might have to set up the filter to allow mail from a specific e-mail. If that's the case, add
info @ (remove the spaces) to that list.

Do you take PayPal?
Sorry. We can't take PayPal.

Where do I mail payments?
Checks and Money Orders:
PO BOX 1993
Lawrence, KS 66044

Make sure and include your order and contact information with the payment.

Do you accept credit cards from outside the U.S.?
We can take them. We just need a copy of the card on file for our card processor. If you can e-mail or fax a picture of the card to us, we can go ahead and get your account set up to use cards.  Send us an email here.

What is your return policy? Do you guarantee your products?

We do guarantee the quality and satisfaction of all our products. If you're not pleased for any reason, return it for a full refund. No questions asked.

Do you have wholesale prices?
We do offer wholesale prices. You can set up a wholesale account here:
If you're interested in getting wholesale prices as an individual for some specific items, reply with the products you're interested in and the quantities and we will be happy to provide you with pricing.


By placing an order, you are agreeing to this disclaimer: All of the Ethnobotanicals available from this site are sold for research, education and propagation purposes only. Some of the Ethnobotanicals available are poisonous. The herbals available have not been evaluated by the Food and Drug Administration. Statements made about any herbals have not been evaluated by the Food and Drug Administration. Herbals listed are not intended to diagnose, treat, cure or prevent any disease. Research all herbals before using. Use at your own risk. Customers must be over 18 years of age to purchase anything from this site. Bouncing Bear, anyone and anything related to Bouncing Bear and this site cannot be held accountable for any of your actions or choices.