Do you ship discreetly?
ship in plain, unmarked boxes with just a return address.
Can you e-mail me when you receive my payment in the mail?
Yes. We ship the same day the payment
arrives. Our shipping software will automatically send you an email with
shipping information and tracking information.
When do you ship the orders?
orders are shipped within one business day. Orders placed before 2:00 PM,
Central Time, are generally shipped the same day, so most orders are
delivered within 3-5 business days for standard shipping within the U.S.
Live Plants (which we guarantee live, healthy delivery for) ship out on
Monday's and Tuesday's only.
Will I have to sign for my package.
As long as they have a safe place to leave the package, they shouldn't
require a signature on all normal orders.
What shows up on my credit card statement?
BB Botanicals - Lawrence Kansas
Do you ship to PO Boxes?
I'm not getting the automated emails you send. Why?
If you're not getting the automated
e-mails, you will need to edit your e-mail settings. For AOL:
check the Mail Controls:
1. Go to AOL Keyword: Mail and Spam Controls.
2. Click the Controls For: drop-down menu to open it, choose the screen name
that you wish to adjust from the list, then click it. For screen names on a
General Access category, you can only adjust the Mail Controls for that name
3. Next to Sender Filter, click the Edit link.
4. Click Allow
Mail From Sender.
5. add info @ bouncingbearbotanicals.com
the Save button.
7. Request your password again and it should go through
Or you might have to set up the filter to allow mail from a
specific e-mail. If that's the case, add info @
bouncingbearbotanicals.com (remove the
spaces) to that list.
Do you take PayPal?
Sorry. We can't take PayPal.
Where do I mail payments?
PO BOX 1993
Lawrence, KS 66044
sure and include your order and contact information with the payment.
Do you accept credit cards from outside
We can take them. We just need
a copy of the card on file for our card processor. If you can e-mail or fax
a picture of the card to us, we can go ahead and get your account set up to
use cards. Send us an email here.
What is your return policy? Do you guarantee your products?
We do guarantee the quality and satisfaction of all our products. If
you're not pleased for any reason, return it for a full refund. No questions
Do you have wholesale prices?
We do offer wholesale prices. You can set up a
wholesale account here:
If you're interested in getting wholesale
prices as an individual for some specific items, reply with the products
you're interested in and the quantities and we will be happy to provide you